FCS 

Reporting to the Branch Manager  

The above position is vacant at our CIT Parow Branch. The overall purpose of this position is to assist with receptionist responsibilities at the CIT department. 

Minimum Requirements: 

• A clear criminal record  

• Matric certificate or equivalent  

• Computer literate and proficiency in Microsoft Word, Excel and Outlook  

• At least 1-2 years’ administration/ receptionist experience  

• Excellent verbal and written communication skills  

Job Specification: 

• Answering and screening all incoming calls, transferring calls to the appropriate source where applicable and taking messages 

• Maintain and update branch telephone directory 

• Escalate enquiries, compliments, complaints and provide feedback to customers as required  

• Taking meeting minutes  

• Arranging courier services; receiving, sending and distributing mail/ parcels  

• Receiving and welcoming of visitors and suppliers 

• Arranging access for and scanning of visitors and suppliers as required 

• Screening with individuals entering the building   

• Ensure compliance with security procedures by monitoring logbooks, issuing visitor passes; monitoring reception and admin area; reporting suspicious activity  

• Provide administrative support to the Branch Manager as required 

• Assisting with general office enquiries and office tasks 

• Keeping reception tidy at all times 

Core Competencies and Other Personality Attributes: 

• Self-development 

• Communication skills 

• Customer focus 

• Must be honest and reliable 

• Must have excellent verbal and written communication skills  

• Must be assertive 

• Pay attention to detail  

• Customer service and relations 

• Ability to work without supervision  

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.  

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.