Overall purpose of the job:  The main objective of the Key Account Manager is achieve designated sales targets through sales to both B2B and SME customers and support key accounts as required. 

Duties & Responsibilities:

•        Source and acquire new business in B2B and SME through an ongoing prospecting plan 

•        Generate business in the assigned accounts as well as attain new accounts for the business in line with Targets as set from time to time

•        Ensure client’s needs and expectations are met by the business

•        Maintain knowledge and awareness of competing products/services, discount and pricing structures, and overall strengths and weaknesses in order to determine how best to service and motivate accounts to stay with the business and create new customer relationships

•        Ensure profitable sales volume and strategic objective targets are met 

•        Assess, clarify, and validate the consumers’ needs on an ongoing basis, maintaining high customer satisfaction ratings that are up to the business’s standards

•        Work closely with the customer support and resource management departments in an effort to meet customer performance objectives as well as the customers’ expectations through complimentary cross-functional efforts

•        Regular follow up of orders

•        Assist with timely collections of outstanding invoices

•        Developing Budgets

•        Managing any issues that may arise with both internal and external customers

•        Help develop initiatives to increase customer satisfaction and retention

•        Assist the Company’s management with company-wide strategic planning

•        Ensure works are executed as per company policies and procedure

•        Prepares detailed proposals/quotes dependent on each consumer’s requirements

Minimum qualifications and experience:

•        Matric / Grade 12

•        Relevant qualification/degree advantageous

•        Minimum 3 years experience

•        Excellent verbal and written communication skills

•        Computer Literate (MS Office, Excel, PowerPoint)

•        Great Interpersonal Skills

•        Prior experience in Telematics advantageous

Attributes:

•        Action orientated

•        Time Management

•        Planning and Organizing

•        Attention to detail 

•        Problem Solving

•        Analytical

        •    Be comfortable with working in a fast paced and pressurised environment