Job Description

The overall purpose of the job: We are looking for a Sales Assistant to perform various administrative tasks and support our Sales department’s daily activities.

Minimum Requirements:

• Grade 12 - Maths & Accounting.
• Post School Qualification – Added advantage.
• PSIRA Grade B Qualification.
• At least 3-5 Years’ experience as an Assistant reporting to Senior Management.
• Ability to work extended hours as and when required.
• Clear criminal record and no pending cases.
• Advanced Excel, MS Word, and Power Point proficiency.
• Above average verbal and written communication skills.
• Ability to handle work related stress and work effectively under pressure.
• Ability to work independently and ability to meet strict deadlines.
• Highly motivated and enthusiastic.
• Work well in the team and be able to drive individual assignments/projects.
• The ability to multi-task will be key for this role.

KEY PERFORMANCE AREAS:

• Administration to Sales Consultants
• Quotes and administration for National Contracts.
• Proactively establish and maintain effective working team relationships with all support departments.
• Take ownership of escalated queries, ensuring resolution and follow up with clients.

• Work closely with staff members to identify and resolve client queries.
• To coordinate and book all meetings, clients, and management and one to one with individual staff.
• Take minutes at meetings as and when required.
• Ensure that agendas and minutes are distributed timeously.
• Ensure that meetings are co-ordinated via email and phone.
• Ensure accurate minutes of meetings are recorded either on a daily, weekly, or monthly basis.
• To type correspondence as and when required.
• To maintain the departments filing systems.
• To ensure all outgoing documentation is distributed.
• To screen all documentation/correspondence for the department, prioritise it and obtain required information from all departments.
• To answer and screen all calls to the department.
• Control of purchase orders, quotes & Sales orders.
• Telephonic assistance with any problems/complaints that reach the Sales department.
• To screen and receive any visitors to the department, ensuring clients are comfortable and refreshed.
• To carry out any ad-hoc functions which the HOD may require from time to time.

OTHER PERSONALITY ATTRIBUTES & CORE COMPETENCIES:

• High level of accuracy.
• Sound Financial acumen.
• Organising skills.
• Assertiveness.
• Initiative skills.
• Time Management skills.
• Attention to detail.
• Team player.
• Self-development and that of others.
• Self-motivated & Independent operator.
• Delivery-orientated and deadline-driven.
• Sensitivity to confidential matters is required.
• High emotional intelligence (EQ) required.
• Professional interpersonal communication (written and verbal).
• Build relationships across the business.
• Ownership and accountability and decision-making skills.

We reserve the right not to make an appointment to any advertised position. Whilst preference is always given to existing employees the choice made is purely on merit, historically disadvantaged candidates and black female candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.  Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.