FCS

Reporting to the ATM Operations Manager

The above position is vacant at our Cape Town Branch. The overall purpose of this position is to perform supervisory duties within the CIT ATM Division, by ensuring an efficient flow of schedules, managing the up time of ATMs, issuing of confidential information and tracking of the fleet.

Minimum Requirements:

• Clear criminal record
• PSIRA accredited at least with Grade C
• At least 5 years’ control room experience in the security industry or similar role where you have supervised or managed people/teams
• Computer literate with good knowledge of Microsoft Outlook, Excel and Word
• Excellent verbal and written communication skills
• Knowledge of South African geographics for operational efficiency
• Management experience is an advantage
• Own transport required
• Must be able to work long hours
• Must be able to work under pressure

Job Specification:

• Supervision of subordinates to ensure Service Level Agreements are met
• Prepare for fleet departures of FLM teams – Monitor operations to ensure FLM teams are ready
• Monitor to ensure the planning of FLM schedules is as per Service Level Agreement  
• Tracking control
• Issuing of smart lock access where applicable
• Maintaining contact with all custodians/client where applicable
• Ensuring we meet the uptime requirements as per client standards   
• Maintaining all documentation and administration duties
• Constant communication with ATM Operations Manager for daily debriefing
• Ensure all risk and operational concerns are escalated immediately
• Logging of technical callouts where required
• Perform adhoc duties where applicable
• Providing reports/feedback to client and management where required

Other Personality Attributes:

• Must be honest and reliable
• Must be assertive
• Must be self-motivated
• Quality assurance
  

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.