We are seeking a highly skilled and experienced Senior Security Technician to join our security team. The Senior Security Technician will be responsible for the installation, maintenance, troubleshooting, and repair of security systems and equipment. This includes video surveillance systems, access control systems, alarms, and other security-related technology. The role requires an in-depth knowledge of security hardware and software, excellent problem-solving skills, and the ability to lead and mentor junior technicians.

Key Responsibilities:

Installation & Configuration:

• Install and configure security systems including CCTV cameras, access control systems, alarm systems, and other security technology.
• Conduct site surveys to determine client requirements and propose optimal solutions.

Maintenance & Troubleshooting:

• Perform routine maintenance checks on security equipment and systems.
• Troubleshoot and resolve any technical issues or malfunctions with security hardware or software.
• Respond to emergency service requests for repair and resolve issues promptly to ensure minimal downtime.

 System Upgrades & Integration:

• Upgrade existing security systems to incorporate new technologies and enhance system performance.
• Integrate different security systems for seamless operation and improved functionality.

 Documentation & Reporting:

• Maintain detailed records of installations, system configurations, and maintenance activities.
• Provide clients with regular updates on system performance and suggest improvements.

 Training & Mentoring:

• Mentor and provide guidance to junior technicians and assist in their professional development.
• Conduct training sessions for staff or clients on the operation and maintenance of security systems.

 Client Interaction:

• Act as the primary point of contact for clients during the installation and service process.
• Provide technical support to clients, explaining complex security issues in an understandable manner.

Compliance & Standards:

• Ensure all installations and maintenance activities comply with relevant security standards, regulations, and company policies.
• Keep up-to-date with industry trends, best practices, and advancements in security technologies.
• Installation and Setup:
  Install, configure, and set up security systems including CCTV cameras, access control systems, alarm systems, and other security technologies.
• Maintenance and Repairs:
  Perform routine maintenance, troubleshooting, and repair of security systems to ensure optimal performance and functionality. Respond promptly to breakdowns and resolve issues.
• System Monitoring and Testing:
  Regularly monitor and test security systems to ensure that they are functioning properly and in compliance with safety standards.
• Technical Support:
  Provide technical support to both internal teams and clients, troubleshooting and resolving issues related to security systems. Respond to service requests promptly.
• System Upgrades:
  Assist with upgrading security systems to incorporate the latest technologies, ensuring they remain state-of-the-art and efficient.
• Documentation:
  Maintain detailed records of all installations, repairs, and maintenance performed on security equipment. Ensure accurate and up-to-date reporting of system status and service requests.
• Compliance:
  Ensure that all installations and repairs comply with industry standards, local regulations, and company policies. Stay updated on the latest safety and security regulations.
• Training and Support:
  Provide training and guidance to clients or internal staff on the proper use of security systems. Educate users on best practices and troubleshooting techniques.
• Emergency Response:
  Respond to emergencies related to security systems, including assisting with system recovery or providing on-site support during system malfunctions.
• Inventory Management:
  Assist in managing inventory for security parts and tools, ensuring that necessary supplies are available for repairs and installations.

Qualifications and Skills:

• Education:
• PSIRA Grade A
• Impro Level 1 – 3 (Wish)
• Honeywell Level 1 & 2 (Wish)
• DCS Neo Basic Wiring (Wish)
• DSC Neo Programming (Wish)
• Ajax Training (Wish)
• Drivers Licence
• Matric
• Firearm Competency HG/SG/SLR
• Experience:
  At least 3 years of experience as a security technician or in a similar role involving the installation, maintenance, and repair of security systems.
• Technical Skills:
  In-depth knowledge of security technologies such as CCTV, access control systems, alarm systems, intercom systems, and, experience with networked systems and IP cameras.
• Troubleshooting:
  Strong problem-solving and troubleshooting skills, with the ability to diagnose and resolve technical issues effectively.
• Communication Skills:
  Excellent communication skills, both written and verbal. Ability to explain technical issues clearly to non-technical personnel.
• Computer Literacy:
  Basic understanding of computer systems, networking, and relevant software programs used for security systems.
• Certifications (Desirable):
• Relevant certifications in security systems (e.g., CCTV, access control, alarm systems).
• Physical Requirements:
  Ability to work in various environments, including at heights, in confined spaces, or outdoors. Must be comfortable carrying and handling heavy equipment
• Ability to work both independently and as part of a team.
• Basic IT skills, including familiarity with networking, software, and operating systems.

Personal Attributes:

• Attention to Detail:
  Strong attention to detail with a focus on precision and quality.
• Problem-Solving:
  Excellent problem-solving abilities and the ability to think critically under pressure.
• Customer-Focused:
  A customer-focused approach with the ability to build and maintain relationships with clients and colleagues.
• Adaptability:
  Flexible and able to adapt to changing technologies and environments.
• Time Management:
  Excellent time management and organizational skills, with the ability to prioritize tasks effectively

We reserve the right not to make an appointment to any advertised position. Whilst preference is always given to existing employees and the choice made is purely on merit,

Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.