Workshop Controller
Fidelity Services Group
Krugersdorp, Gauteng
Posted 03 February 2020

Job Details

Job Description

Reporting to the Branch Manager.

The above position is vacant at the Auto Body Shop, Factoria, Krugersdorp


Minimum Requirements...

  • Clear criminal record
  • At least 2 years’ experience as a Workshop Controller for panel beating and mechanical workshop
  • Drivers License — (Code 10 will be an advantage)
  • Attention to detail
  • Interpersonal skills
  • Problem solving and decision making
  • Ability to communicate well with customers and colleagues across different departments,
  • Motivated and be able to motivate others
  • Leadership and able to delegate
  • Ability to work under pressure


Job Specification:

  • Customer service
  • Providing accurate estimates servicing, repairs plus panel beating & accident vehicles for different branches and setting a time scale
  • Ensuring quality control, parts are correctly ordered, conducting audits on the team’s work and general There will also be a focus on ensuring job cards are issued and the correct health and safety standards/procedures are followed as well as company standards
  • Working with colleagues and other departments to ensure a seamless service for customers
  • Scheduling work to meet customer needs, considering workshop targets, the complexity of each job and the availability of parts
  • Managing vehicle mechanics and panel beaters, making sure targets are met within a specific time frame
  • Assisting mechanics, panel beaters with technical challenges to identify solutions
  • Making sure all servicing / panel beating work is carried out correctly, competency and on time, with attention to detail before leaving the premises with customer satisfaction in mind


Other Personality Attributes: 

  • Accuracy — attention to detail
  • Must have good communication skills
  • Good interpersonal skills
  • Quality assurance
  • Willing to work overtime

Core Competencies: 

  • Self-development
  • Communication skills
  • Customer focus
  • Teamwork
We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.