Monitoring Centre Associate
Fidelity Services Group
Durban, KwaZulu-Natal
Posted 31 March 2020

Job Details

Job Description

The aim of a Monitoring Centre Associate is to handle outbound telephone calls, incoming signals and to handle basic dispatching and monitoring of all Response and Patrol resources


• Grade 12 (Matric)

• Grade E PSIRA Registered


• Computer Literate
• Sound knowledge of Listener
• Must be able to communicate in English
• High maturity level
• Phone skills and problem solving


• Monitor and action emergency and non-emergency signals
• Basic dispatching of vehicle/s to the correct premises
• Phoning of the Premises/ Clients/ Key holders
• Recording all relevant information into the activations by means of computer
• Monitor of the radio and record all persons on and off the air
• Record and report all incidents and accidents to the senior on duty
• Ensure all relevant administrative work and handled signals are completed
• Ensure signals are monitored accurately
• Ensure vehicles are dispatched correctly and on time
• Ensure clients are called timeously
• Ensure information is recorded accurately
• Ensure records are kept and are accurate
• Ensure timesheets are accurate and submitted on time

• Report any faults to the appropriate person
• Ensure equipment is checked and faults are reported
• Ensure that all equipment is handled with care


• Telephonic assistance with any problems or complaints
• Updating of client information i.e. holiday instructions/other client information to be given to the MCA V/Lead MCA
• Reporting of any faulty alarm systems through the appropriate channel(s)
• Sales leads to be recorded and reported through the appropriate channel(s)
• Ensure customer queries are dealt with professionally and in accordance with processes

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.