Contact Centre Sales Agent Level 2
Fidelity Services Group
Cape Town, Western Cape
Permanent
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Posted 23 March 2020

Job Details

Job Description

MAIN PURPOSE OF JOB:

The Incumbent should ensure the effective and efficient management of sales leads and receiving feedback from Sales Consultants regarding the outcome of appointments.

The incumbent will be required to ensure that all moving cancellation requests received are processed as per the customer’s requirement and in line with ADT’s SOP’s. The incumbent will also vigorously attempt to obtain both RECON/RELOC customers details and book appointments for Sales Consultants to meet with RECON/RELOC customers. 

Further duties require daily capturing of moving cancellations, scheduling of appointments for Sales Consultants on Custsat/Openscape and Listener
with regular follow-up with Customers and Sales Consultants to ensure customer satisfaction.

MAIN DUTIES AND RESPONSIBILITIES:

1. PROCESSING OF MOVING CANCELLATIONS
  • Receive and process moving cancellations
2. BOOKING OF APPOINTMENTS
  • Qualify and call on all “new leads”
  • Attempt to book appointments with both RELOC/RECON Customers.
  • Schedule appointments in Sales Consultants dairies
  • Follow up on all unclosed leads
3. CLIENT LIAISON
  • Handle calls or inquiries from customers who wish to cancel their service when moving properties
  • Keep internal and external customers informed at all times of what the status is in their relocating process
4. ADMINISTRATION
  • Keep accurate records of discussions or correspondence with customers
  • Communicate and coordinate with internal departments and or branches
  • Record cancellations and appointments on Customersat, Sales Consultants Diaries and Listener
  • Ensure that where Reconnections are not possible system removals are booked
  • Analyse statistics or other data as required by management
We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.