Monitoring Centre Associate
Fidelity Services Group
Stellenbosch, Western Cape
Permanent
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Posted 22 November 2019

Job Details

Job Description

Main Purpose of Job:

The aim of a Monitoring Centre Associate II is to handle outbound telephone calls, incoming signals and to handle basic despatching and monitoring of all Response and Patrol resources.

1. Administration

• Monitor and action emergency and non-emergency signals

• Basic despatching of vehicle/s to the correct premises

• Phoning of the Premises/ Clients/ Key holders
• Recording all relevant information into the activations by means of computer

• Monitor of the radio and record all persons on and off the air

• Record and report all incidents and accidents to the senior on duty

• Ensure all relevant administrative work and handled signals are completed

• Updating of timesheets

2. CLIENT LIAISON
• Telephonic assistance with any problems or complaints

• Updating of client information i.e. holiday instructions/other client information to be given to the MCA V/Lead MCA


• Reporting of any faulty alarm systems through the appropriate channel(s)

• Sales leads to be recorded and reported through the appropriate channel(s)

3. STANDARD OPERATING PROCEDURES
Standing Operating Procedures must be upheld

• Meeting and keeping on agreed upon service level and performance targets

• High standard of service must be upheld

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.