Vacancy                    :      Technical Supervisor       

Region                      :       KZN-DURBAN      

Reporting to             :      Technical Manager

Overall purpose of the job: To manage and maintain quality within Fidelity Secure Drive. Maintain and resolve customer related issues. Present and defend Fidelity Secure Drive all fitment related issues where required 

To contribute daily to our mission of earning the reputation that we provide all our clients and partners with superior quality technology and information supported by first rate service.  The incumbent must uphold our promise to clients that we go beyond the expected.  

Duties & Responsibilities:

      The job holder is required to manage and maintain all allocated resources 

• Vehicle

             Cleanliness

Traffic offences

Roadworthiness

• Tools

Safekeeping of

tools are good and serviceable

• Stock

Complete stock take

Resolve all missing stock

• Cell Phone

       Devices are operational   

       Monitor data usage 

• Uniform

      Maintain uniform 

      Ensure clean and presentable as per Psira

• Perform daily administration and duties to ensure the smooth running of the technical function

Perform office administrative function w.r.t filing of registers, updating of database etc.

• Complete on the job coaching

With technicians where required

Attend to all Complaints when required

Offer product support onsite and remotely.

Dealing with technical and client queries

• Assist with fitments when required

Complete hardware installations to the highest quality and within the required timelines

Repair, Maintain and Installation of Tracking Systems

• Maintain fitment quality

Assist with technical evaluations and repairs   

Implement new fitment techniques (OEM fitment guideline requirement implementation)

Specialised fitment techniques 

• Ensure that personal hygiene is maintained (as per PSIRA),

Company uniform in good condition

Ensure familiarity and adherence to applicable company policies and procedures  

• Attend and take initiative to develop own skills
• Providing comprehensive feedback to internal role player

Minimum qualifications and experience:

• Matric
• Driver’s license (code B),
• Clear Criminal Record
• Psira Grade C
• Trade test in motor electrical electronics or similar preferred, 
• Auto-electricians qualification advantageous, 
• At least 6-10 years’ experience in the fitment of vehicle tracking equipment 

Attributes:

• Action orientated
• Good fault finding skills
• Attention to detail 
• Problem Solving