Overall Purpose of the Job:

Is to visit sites, do road shows and visit parades to sell loans and policies and taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.

Responsibilities:

• Visiting all new sites that the Region open
• Visit sites that have lesser than 30% market share
• Visit parades early in the morning and later in afternoon
• To do road shows and wellness days as well
• Capturing the loans and policies
• Have a target set to be made for the month
• Giving advice to prospective customers of the various Umsuka products on offer.
• Addressing and resolving client queries promptly and satisfactorily.
• Ensuring that applications are Processed timeously.
• Ensuring that contracts are cleared and submitted in time for payments.
• Liaise with respective Fidelity branch contact persons for efficient issuing of loans to clients.
• Ensuring strict adherence to the requirements of the National Credit Act as well as the Consumer Protection Act and any other compliance related laws are maintained at all times.
• Assisting with market related issues for the company.
• Provide general customer service and assistance to Umsuka Wemali finance clients

Experience and qualifications and requirements for the post

• Grade 12 or National Certificate in Customer Service
• Sales experience will be an advantage
• Customer service
• Computer literate
• Experience in credit lending environment would be an advantage
• Own Vehicle and code 8 driver’s license

SKILLS & OTHER ATTRIBUTES:

• Excellent interpersonal & teamwork skills
• Excellent time management skills and ability to multi-task and prioritise work
• Excellent communication and listening skills essential
• Ability to work in a fast paced and high stress environment
• Strong organisational and planning skills
• Self-Motivated
• Exercise Initiative
• Adaptability
• Customer service orientated
• Telephone Etiquette
• Bilingual
• Target driven