POSITION DESCRIPTION

Position Title: Cloud & Infrastructure Engineer             

Division: IT Services          

Reports to: Enterprise Infrastructure Manager  

Role Overview

Experience/ Qualifications and Required Skills:

• Grade 12/Matric Certificate
• Azure certification required (AZ‑104, AZ‑305, AZ‑500, AZ‑900 or similar).
• AWS and/or GCP knowledge or certifications beneficial but not required.
• 10+ years general IT experience across cloud, infrastructure, operations, networking, and security.
• 3+ years cloud engineering experience, including architecture, deployment, and administration.
• Strong experience with:
  • IaaS, PaaS, and SaaS
  • Azure Functions, App Services, Service Plans, Elastic Plans
  • Azure SQL, Azure Storage, Azure Monitor
  • Windows Server, AD/Group Policy, DNS/DHCP
  • VMware or Hyper‑V
  • Storage platforms (SAN, NAS, cloud storage)
  • Backup technologies & DR tools
• Strong understanding of networking fundamentals (TCP/IP, firewalls, routing, switching, VPNs).
• Experience integrating hybrid identity (AAD Connect, Entra ID).
• Experience with DevOps, CI/CD, scripting and IaC tools (PowerShell, Terraform, ARM/Bicep).
• Strong knowledge of cybersecurity principles, hardening standards, patching, vulnerability remediation.

Key Responsibilities

1. Cloud Engineering & Architecture:

• Design, develop, deploy, and maintain Azure cloud solutions including IaaS, PaaS, serverless computing, networking, and storage services.
• Review and optimise existing cloud environments for performance, scalability, cost, and security.
• Implement cloud governance policies, tagging standards, FinOps practices, and least‑privilege access frameworks.
• Manage cloud resources such as Azure Functions, App Services, API Management, Azure SQL, VNETs, NSGs, ASGs, Azure Firewall, etc.

2. On‑Premise Infrastructure Engineering:

• Support, administer, and modernise on‑premise environments including:
  • Windows Server platforms (2012–2025)
  • Active Directory, Group Policy, DHCP, DNS, Certificate Services
  • VMware/Hyper‑V virtualisation
  • Physical & virtual storage platforms (SAN, NAS, iSCSI, tiered storage)
  • Backup, DR sites, replication systems, and business continuity infrastructure
• Perform capacity planning, monitoring, optimisation, and lifecycle management of datacentre assets.
• Troubleshoot complex infrastructure and application‑hosting issues.

3. Hybrid Cloud Integration & Systems Modernisation:

• Lead integration between cloud and on‑premise environments (e.g., ExpressRoute, VPN gateways, Azure Arc, hybrid identity).
• Support migration projects for applications, databases, and workloads from on‑premise to cloud.
• Implement modernisation initiatives (e.g., containerisation, serverless, refactoring legacy applications where feasible).

4. Security, Compliance & Governance:

• Ensure infrastructure compliance with relevant standards:
  • ISO 27001, POPIA, internal cybersecurity policies, industry best practices.
• Collaborate with Information Security to remediate vulnerabilities and enforce security baselines.
• Apply identity and access management principles (RBAC, conditional access, privileged identity controls).
• Maintain secure configurations, patch management, and monitoring practices.

5. Networking & Connectivity:

• Support LAN, WAN, VLAN, routing, switching, and firewall functions across cloud and on‑premise networks.
• Implement secure hybrid networking models and review firewall/NAT rules for required services.
• Troubleshoot network performance problems across multiple layers (L2–L7).

6. Digital Transformation, Automation & AI Enablement:

• Demonstrated ability to apply AI‑driven tools, automation and modern digital practices to optimise infrastructure operations, enhance reliability, and support the organisation’s digital transformation strategy.
• Able to identify opportunities for AI‑assisted improvements, implement intelligent monitoring and automation, and stay current with emerging technologies.
• Develop solutions using PowerShell, Azure CLI, Terraform, ARM/Bicep, or similar tools.
• Work with CI/CD platforms (Azure DevOps, GitHub Actions, Jenkins) to streamline deployments.
• Implement configuration management, standardisation, and infrastructure-as-code practices.

7. Monitoring, Reliability & Support:

• Implement centralised monitoring, observability, alerting, and logging across environments.
• Troubleshoot cross-system performance issues (cloud workloads, VMs, applications, networks).
• Participate in incident response, root cause analysis, capacity planning, and architectural improvement cycles.
• Provide 3rd‑line support and act as the SME for escalated technical issues.

8. Stakeholder Engagement & Collaboration:

• Work closely with application teams, security teams, infrastructure teams, and vendors.
• Translate business and application requirements into technical infrastructure solutions.
• Provide thought leadership, training, and technical guidance to internal teams.
• Manage client/user expectations and ensure service‑quality alignment with business needs.

Position Specific Competency Levels:

• Customer & Stakeholder Focus:  Demonstrates strong commitment to understanding and meeting stakeholder needs by building trust through consistent delivery, proactive communication, and user‑focused service improvements. Able to translate complex technical concepts into clear, understandable language.
• Approachability & Collaboration:  Is approachable, patient, and supportive, fostering a comfortable environment for open dialogue. Collaborates effectively across teams, listens actively, and works toward shared goals and collective solutions.
• Integrity, Trust & Professionalism:  Acts with honesty, transparency, and high ethical standards. Handles confidential information responsibly, admits mistakes, and maintains professionalism while delivering reliable, accurate input to leadership and colleagues.

 Relationship Management (Including Management Engagement):

• Builds strong relationships with leadership and stakeholders through open communication. Welcomes guidance and feedback, manages conflict and escalation maturely, and contributes positively to team development and culture.
• Composure & Resilience:  Remains calm, focused, and effective under pressure. Handles unexpected issues with emotional intelligence and is seen as a stabilising presence during incidents or challenges.
• Functional / Technical Excellence:  Demonstrates strong technical expertise across cloud, on‑premise, and hybrid environments. Applies best practices and disciplined engineering methods while taking ownership of complex issues and learning new technologies quickly.
• Problem Solving & Troubleshooting: Applies structured analytical methods to solve difficult problems. Performs root‑cause analysis, evaluates multiple solutions, and anticipates issues to strengthen systems and prevent recurrence.
• Continuous Self‑Development: Shows commitment to ongoing learning, professional growth, and certification. Adapts to new tools, technologies, and complexity levels, actively seeking feedback to improve capability and performance.
• Listening, Communication & Interpersonal Skills: Practices active listening and communicates clearly at the right level of detail. Provides concise, factual updates and builds understanding even when views differ, or technical issues are complex.

 Company‑Aligned Behavioural Competency:

• Managerial Courage:  Addresses difficult issues directly and constructively, providing honest feedback to leadership and engaging in necessary conversations that impact performance, outcomes, or compliance.
• Learning & Change Agility:  Adapts quickly to change, embraces new technologies and processes, and continuously seeks improvement. Applies operational excellence principles and promotes automation and standardisation.
• Teamwork & Collaboration:  Contributes to shared goals by collaborating openly, sharing knowledge, and avoiding siloed behaviour. Supports unified operations across cloud, on‑premise, and security teams and celebrates collective success.
• Vision & Purpose:  Understands and supports the organisational vision and technology roadmap. Aligns daily work with broader goals, asks constructive questions, and helps translate architecture into practical actions.
• Diversity, Inclusion & Respect:  Treats all individuals fairly and respectfully, embraces diverse perspectives, and adjusts communication for different audiences and cultural contexts. Helps create an inclusive, welcoming work environment.
• Results Orientation:  Delivers high‑quality work that meets or exceeds expectations. Monitors performance, costs, and operational effectiveness while using automation and optimisation tools to drive efficiency and uphold accountability.
• Business Acumen:  Understands how the organisation operates and creates value. Balances innovation, cost control, cloud spend, and technical risk to make informed recommendations that support long‑term sustainability and business strategy.

We reserve the right not to make an appointment to any advertised position. Whilst preference is always given to existing employees and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.