Vacancy: Control Room Manager - National Command Centre
Location: Heldekruin Roodepoort

The overall purpose of this position is to ensure that all site-specific security requirements are adhered to and that the Client’s needs are always efficiently and professionally met. Managing People, Processes and systems.

Minimum Requirements:

• Grade 12 / Matric
• Grade B/A Psira registered and accredited.
• A minimum of 5 years’ experience in the Security Industry and as a Control Room Manager.
• Certifications: Relevant certifications in security management, surveillance systems, or related fields can be advantageous.
• Master all Security systems utilized in a Control room environment.
• Security Management Training.
• Computer Literacy in MS Office, CCTV, etc.
• Able to exercise and maintain discipline.
• Strong Leadership skills.
• Must be able to work under pressure and for extended hours as and when required.
• Work independently and within a team.
• Must be reliable and trustworthy.
• Receiving complaints and informing management accordingly.
• Driver's License and own reliable transport.
• No criminal record or any Pending Cases.
• Must Reside in West Rand Area.

Job Description: (Not totally inclusive)

• Oversee the supervision of security control room operation (Mid-Level).
• Perform daily site coverage and ensure compliance with established protocols.
• Oversee the day-to-day operations of the control room.
• Supervise a team of control room operators, ensuring that they are trained and operating efficiently.
• Ensure compliance with company policies and procedures, as well as all applicable regulations and standards.
• Monitor the performance of the facility, ensuring that it is operating safely and efficiently.
• Manage and maintain the control room equipment and systems, ensuring that they are operating effectively.
• Participate in incident investigations and ensure that appropriate corrective actions are taken.
• Work closely with other departments to ensure that the facility is operating as efficiently as possible.
• Ensure that personnel files are current and competency renewals are timeously booked and attended accordingly.
• Coordinate all administrative functions such as, leave applications, monthly overtime submissions, duty rosters and other queries of Control Room personnel.

Technical Skills

1. Alarm Monitoring Platforms: Proficiency in using and managing alarm monitoring systems.
2. CCTV Platforms: Extensive knowledge of various CCTV systems, including installation, maintenance, and troubleshooting.
3. Hardware Systems: Strong understanding of hardware systems related to surveillance, including cameras, sensors, and recording devices.

Management Skills

1. Leadership: Ability to lead and motivate a large team, ensuring high performance and morale.
2. Organizational Skills: Excellent organizational abilities to manage schedules, shifts, and resources efficiently.
3. Report Writing: Strong skills in writing detailed and accurate reports, including incident reports and performance evaluations.
4. Feedback Skills: Proficiency in providing constructive feedback to staff to improve performance and address issues.
5. Shift Management: Willingness and ability to manage and work night shifts, as well as being on standby as needed.

Personal Qualities:

1. Attention to Detail: Keen eye for detail to monitor surveillance feeds and identify potential security issues.
2. Problem-Solving: Strong problem-solving skills to address technical issues and operational challenges.
3. Communication: Excellent communication skills to interact effectively with staff, management, and external stakeholders.
4. Adaptability: Flexibility to adapt to changing situations and handle emergencies calmly and efficiently.
5. Integrity: High level of integrity and professionalism, especially in handling sensitive information.

We reserve the right not to make an appointment to any advertised position. Whilst preference is always given to existing employees the choice made is purely on merit, historically disadvantaged candidates and black female candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.