HR Recruitment Officer - KZN
Fidelity Services Group
Durban, KwaZulu-Natal
Posted 24 January 2023 - Closing Date 31 January 2023

Job Details

Job Description

Recruitment Officer - KZN

(Admin, Contact Centre, Monitoring centre, Operations Management and Exit Interviews)


Reports to:  Human Resources Business Partner  



To manage and coordinate the recruitment process for the stipulated departments as well as administer exit interviews. 



  • Matric or equivalent
  • HR Qualification (Degree/Diploma)
  • Minimum3-5 years recruitment and selection experience
  • Valid Driver’s License



  • Computer literate (MS Office, outlook and internet)
  • Sound knowledge of labour legislation



  • All Staff
  • Management



  • Clients
  • Candidates
  • Technikons / Colleges
  • Referees



  • Check that Employment Requisition is correctly completed and assist managers in completing if necessary
  • Compile a detailed job description based on the completed staff requisition
  • Complete internal and/or external advert from detailed job description
  • Place ads in appropriate media and on notice boards
  • Peruse CV’s & identify candidates with relevant experience/background
  • Do telephonic interviews if applicable
  • Set up interviews with candidates who meet job requirements
  • Conduct competency-based interviews & compile a shortlist
  • Conduct criminal checks and reference checks on successful candidates
  • Interview shortlisted candidates in conjunction with Line Management
  • Discuss the top competencies and successful candidate with the Line Manager
  • Prepare an offer letter to the successful candidate
  • Send regret letters to unsuccessful candidates
  • Compile engagement paperwork for successful candidate including and not limited to: Employment Contract, Annexure A and B and Personal Information forms
  • Complete weekly recruitment report
  • Re-employments:
    • Obtain the application form accompanied by a motivational letter from candidate
    • Acquire previous employment details including disciplinary and attendance records
    • Obtain a written reference and motivation from previous manager
    • Continue with the relevant recruitment process including all checks
    • Upon receipt of all details / documents send file for approval of Line Manager, HR Manager
    • Prepare offer letter for successful candidate.
    • Exit Interviews:
    • Conduct exit interviews pertaining to resignations for the relevant departments
    • Ensure that exit interviews are conducted within 48 hours of receiving the resignation documents
    • Administration:
    • Advise on HR policies and procedures
    • Ad-hoc duties as and when required
    • Competencies (Technical & Behavioural)
  • Approachability
  • Comfort around higher managers
  • Customer focus
  • Ethics and values
  • Hiring and staffing
  • Interpersonal savvy
  • Listening
  • Organising
  • Planning
  • Process Management
  • Sizing people up
  • Time management
  • Drive for results



  • Ensure that the recruitment process is complete within 60 days of receiving a completed/signed requisition
  • Ensure that the job description is completed in line with the requirements as set out by the Line Manager / HOD
  • Ensure that the internal/external advert run simultaneously for 1 week
  • Ensure that criminal checks and reference checks are completed prior to the candidate being made the Offer of Employment
  • Ensure that contract and Annexure B corresponds with the approved Employee Requisition and documents are sent through to payroll timeously
  • Ensure that the recruitment report is updated showing all vacancies in the relevant departments



We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.