Position: Contact Centre Outbound Sales Agent (Line 2)
Location: Cape Town, Western Cape


Overall Purpose of the Job:
The incumbent will be required to ensure that all moving cancellation requests received are processed as per the customer’s requirement and in line with the Company's standard operating procedures with the main focus on ensuring maximum customer retention. 

• Matric/ Grade 12
• Computer Literate (full MS Office Packages)
• A minimum of 3years sales and lead generating experience in a call centre environment
• Knowledge of the security industry beneficial

• Booking of appointments for relocation and reconnection customers
• Manage the diaries for sales consultants
• Scheduling of system removals
• Liaise with clients on the status of their relocations/reconnections
• Qualify and call all new leads and follow up on open leads
• Receive, respond to and resolve all queries (internal and external)
• Ensure accurate record keeping of all customer communications
• Ensure daily/weekly/monthly targets are met

Behavioral Competencies:
• Customer focus
• Ability to adapt to change
• Understanding others
• Written communication
• Listening
• Drive for results
• Decision Quality
• Professionalism
• Informing and communicating
• Service excellence
• Problem solving


We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.