Overall purpose of the job: To manage and maintain quality within Fidelity Secure Drive. Maintain and resolve customer related issues. Present and defend Fidelity Secure Drive all fitment related issues where required   

To contribute daily to our mission of earning the reputation that we provide all our clients and partners with superior quality technology and information supported by first rate service.  The incumbent must uphold our promise to clients that we go beyond the expected. 

Duties & Responsibilities:  
The job holder is required to manage and maintain all allocated resources   

• Vehicle     

• Tools 

• Stock 

• Cell Phone  

         Devices are operational     

         Monitor data usage   

• Uniform  

         Maintain uniform   

         Ensure clean and presentable as per Psira  

• Complete on the job coaching 

        With technicians where required 

        Attend to all Complaints when required  

        Offer product support onsite and remotely. 

        Dealing with technical and client queries 

• Assist with fitments when required  

        Complete hardware installations to the highest quality and within the required timelines  

        Repair, Maintain and Installation of Tracking Systems  

• Maintain fitment quality 
  • Providing comprehensive feedback to internal role player 

    Assist with technical evaluations and repairs    

    Implement new fitment techniques (OEM fitment guideline requirement implementation) 

    Specialised fitment techniques   

    Company uniform in good condition 

    Ensure familiarity and adherence to applicable company policies and procedures    

  • Ensure that personal hygiene is maintained (as per PSIRA),  

  • Attend and take initiative to develop own skills 
    
    

• Matric  
• Driver’s license (code B),  
• Clear Criminal Record  
• Psira Grade C 
• Trade test in motor electrical electronics or similar preferred,   
• Auto-electricians qualification advantageous,   
• At least 6-10 years’ experience in the fitment of vehicle tracking equipment 
  

Attributes:  

• Action orientated  

• Good fault finding skills  

• Attention to detail   

• Problem Solving  

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to  

existing employees at all times and the choice made is purely on merit, Historically Disadvantaged  

Candidates and Black Female Candidates are encouraged and supported in the FSG team. Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.