FCS  

Reporting to the Cash Centre Manager  

The above position is vacant at our Worcester Branch. The overall purpose of this position is to effectively manage and oversee Counting House operations and cash related activities.    

Minimum Requirements:  

• Clear criminal record
• Computer literate (Microsoft Office; Outlook) 
• At least 4 years Cash Centre experience  
• Supervisory experience or similar role is an advantage
• Proven administrative skills and good discipline
• Good interpersonal skills 
• Must be able to multitask and work under pressure to meet strict deadlines 
• Must be able to work extra hours if the need arises
• Must be able to address and resolve challenges which may arise 
• Flexibility in terms of working hours is required (including working at night) 

Job Specification (not totally inclusive): 

• Opening and closing of Cash Centre where applicable
• Coordinate and manage the activities of tellers/treasurers/supervisors 
• Monitoring and coordinating cash orders received, ATM loads/ unloads, cash returns (banking) and ATM settlement and load slips
• Ensuring that any cash movement issues are identified timeously and escalated/ resolved 
• Ensuring all daily reports and statistics are up to date
• Ensuring Standard Operational Procedures are always adhered to 
• Re-counting of money if difference occur
• Ensure all relevant documentation is complete / neatly and filed
• Ensuring all schedules balance with physical count
• Ensuring Registers are used and signed for daily 
• Ensuring Incident reports are handled as required
• Ensuring all client queries are dealt with in a professional manner, timelessly
• Ensuring client satisfaction is top priority in our line of business
• Ensuring basic discipline is enforced in the cash center
• Accountable for Cash Centre appointed to him/her if no manager
• Handling queries, incidents and investigations where applicable  
• Managing stock

Other Personality Attributes:  

• Honest and reliable 
• Accuracy 
• Must have good communication skills
• Good interpersonal skills 
• Organising and planning ability
• Quality assurance 
• Willing to work shifts and long hours

Core Competencies:  

• Self-development
• Communication skills
• Customer focus
• Team Work

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.