Overall Purpose of the Job:

The successful incumbent will be responsible for providing assistance and support to the National Subscriber Sales Executive and Western Cape Region Dealerships with regards to client query resolution, other means of correspondence handling and administration functionalities as required, maintaining due diligence and accuracy. Further the incumbent will be required to drive growth through attracting and retaining entrepreneurs who operate as Dealers for the business – selling our products and services within the Western Cape Region.

Minimum Qualifications and Experience: 

• Fully Bilingual 
• At least 1 to 2 years’ experience within a customer service-orientated environment
• Experience on Listener would be advantageous
• Computer literacy in MS Office packages

Main Duties: 

• Updating and distributing of daily, weekly and monthly statistics (i.e. weekly purchases, Reports, Commitments, etc.)
• Managing the contract process to ensure that all contracts are accounted for and received as per Listener data provided
• Customer complaint resolutions: Managing client queries, complaints and the moving of clients to ensure that all matters are promptly resolved and referring those to dealers or Independent Installers where their assistance is required
• Managing General Dealer and Independent Installer correspondence
• Ensuring compliance with the Code of Conduct, specifically, with reference to sales, technical and SMS testing forms
• Providing Dealers and Independent Installer with assistance in obtaining customer codes within the standard operating procedure timeframes
• Reporting on area activity, sales, cancellations, operations and potential opportunities
• Coordinating all training and meeting interventions and ensuring that the specific requirements thereof are met
• Managing the administration duties of marketing initiatives
• Assist Admin Manager and Branch Managers to ensure Dealers and Independent Installers comply with FADT Standard operating procedures
• Issuing of stationary and promotional items
• Arranging business reviews and training sessions
• Assist with reaching Monthly and Quarterly Dealer sales targets
• Drive business delivery through recruiting new and managing existing Dealers in order to meet budgetary requirements.
• Provide strong leadership and direction to the Dealers to ensure feasibility of the Dealerships.
• Ensure that Dealers conduct their business in line with guidelines and codes of conduct.
• Managing the regional attrition rates.
• Liaise and collaborate with local Fidelity ADT Branch Management to ensure Dealer representation and success.
• Compile weekly and monthly reports.
• Schedule and conduct monthly Dealer meetings.
• Attend management meetings when required.
• Monitor daily performances and provide suggestions when necessary.
• Encourage healthy communication between departments.
• To be aware of possible red flags in terms of finance, technical and administrative shortcomings.
• Organise continuous refresher training in order to maximise Dealers skills, abilities and competency.
• Instill confidence in the Dealers.
• Make timeously considered decisions.
• Preparation of bi-annual business plans for relevant regions.
• Implement and maintain business systems to ensure overall compliance.

Behavioural Competencies: 

• Strategic Agility
• Managing Diversity
• Business Acumen
• Drive for Results
• Managerial Courage
• Learning Agility
• Building Effective Teams
• Managing Vision and Purpose
• Championing Integrity and Trust

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.