Vacancy:                     Regional Sales Manager

Department:                Fidelity ADT - Subscriber

Region:                        Coastal – East Coast

Reporting to:               General Manager – East Coast

Overall Purpose of the Job: The primary role of the incumbent is to meet and exceed targets set by the business and support the Branch Managers to manage the Sales Reps that reports into them.

 The incumbent will review the individual consultant’s performance and coach the individual to improve closure rates, deal with objections and resolve customer queries. The incumbent must motivate the region’s Sales Reps to achieve individual benchmarks and assist the Branches to achieve budgeted numbers through pipeline methodology.

 The incumbent will have all of the region’s Sale’s Reps as indirect reports, and all five Branch Managers of the region as stakeholders.

Minimum qualifications and experience:

• Matric / Tertiary Sales or Marketing diploma preferred
• 5+ years sales experience, 2+ sales management experience preferred
• Sales and sales management experience is a requirement
• Experience in the security industry is advantageous
• Must have experience in growing a business and needs to be a self-starter and highly motivated to make a difference in the company
• Experience is the Subscriber sector will be an advantage
• Have a clear understanding of Sales metrics: Sales Cycle; Efficiency; Close rates etc
• Must have the ability to work with the internal operational teams. While we are looking for an aggressive Sales mentality, they must have the ability to work collaboratively with all functions within the organization. Must be able to influence to achieve their goals

The primary targets are the following:

• Regional New Client Numbers
• Regional New Client RPU
• Regional Reconnection Percentage
• Regional Reconnection RPU
• Regional Install Revenue and Margin Targets
• SFE Benchmark
• Strike Rate Management

 The Regional Sales Manager will be required to intervene in a sales process or to assist in resolving a problem. The Regional Sales Manager will act as the liaison between the sales team and the General Manager and will be accountable to team performance for the above mentioned targets.

Main duties & Responsibilities:

From time to time the incumbent will be required to launch new products and services as developed by the new business team

• EHS responsibilities
• Managing the sales process:
• Lead generation and allocation
• Regional territory allocation
• Lead monitoring and tracking:
• Performance management of sales reps to benchmarks
• Monthly branch visits
• Regular site visits with sales reps
• Regular sales training to occur
• Ensure accuracy of data on contracts going to OTC
• Accountable to team performance for:
• New Client Numbers
• New Client RPU
• Reconnection Percentage
• Reconnection RPU
• Install Revenue and Margin Targets
• SFE Benchmark
• Strike Rate Management
• Creation of sales drives and suburb specific strategy together with the GM
• Ensure that the client experience is professional and reliable
• Minimize sales complaints
• Respond to clients timeously
• Ensure that all appointments are attended to timeously
• Ensure that all quotes are accurate and delivered timeously
• Human resource responsibilities:
• Attract, recruit and retain talent
• Ensure full head count
• Manage leave

Interpersonal Skills:

• Good communication skills
• Verbal and written
• Conflict management
• Strong negotiation and interpersonal selling skills
• Maintaining effective teams
• Customer focus and focus on continuous improvement
• Empowerment mindset with team members

Behavioral Competencies and skills required:

• Business acumen
• Strategic agility
• Financial knowledge
• Sales and Marketing awareness
• Interpersonal skills
• Presentation and communication skills
• Negotiation skills
• Managerial courage
• Results driven

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.